Refund policy

We stand behind everything we sell. If at any time you are not satisfied with your purchase at The Harbour Chandler, you can return it for a replacement or refund except as noted below.

We do carry several items that cannot be returned: items with expiration dates such as flares, fire extinguishers, charts, and annual publications; items registered to the purchaser such as boats, motors, EPIRBS, PLBs; customized items such as splicing, cut lengths of rope, wire or hose; special order items or clearance items.

 

Refund Methods

Returns made within 30 days of purchase with a receipt (or proof of purchase) will be refunded with the original payment type. If a refund is requested after 30 days of purchase with a receipt, your refund will be issued in the form of a store credit. If a return is requested without a receipt, there will be a 20% restocking fee and the refund will be issued in the form of a store credit. All returns must have the original packaging and the product must be in new and re-sellable condition.

Warranty Returns & Exchanges

If a product purchased at The Harbour Chandler has failed or is not working as specified within the manufacturer’s specified warranty period, the purchaser or user must provide proof of date of purchase in the form of a receipt. Once the purchase has been confirmed, the product has to be sent to our warranty depot to be tested. After the failure and date of purchase has been confirmed, we will issue a full refund for the amount purchased or an exchange with a new product.

Disclaimer:

If your purchase is over $200 we may require photo id before shipping the item.